Ravim RBC implemented a program of council-wide Service Reviews to align the Shire of Coolgardie’s service delivery against the community’s needs, expectations and preparedness to pay consisting of the following elements:
- developed templates to collect service delivery data;
- analysed and compared the service delivery data to identify gaps/opportunities for service improvement;
- developed and delivered management training programs to:
- establish service standards;
- analyse service gaps and improvements;
- develop KPIs;
- establish reporting and monitoring of service delivery performance;
- coached line managers responsible for conducting the service reviews;
- developed recommendations to achieve service delivery savings and improvements;
- developed business continuity plan as a response to the introduction of COVID-19 measures; and
- reviewed service delivery and developed COVIDSafe service delivery plans.
“John (Ravim RBC) coached and assisted our Management Team with the review of the Shire’s portfolio of services. The review resulted with operational and strategic recommendations, which cemented business improvements and realised over 4% (of rate revenue) in annual savings.”
James Trail, CEO, Shire of Coolgardie (WA)
Coolgardie Recreation Centre
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